Complaints

Last updated: 8 September 2026

First step

Write to hello@canidu.com with the email you paid with and what went wrong. We answer within two working days and, for anything about money, we would rather refund than argue.

If that does not settle it

Consumers in the European Union can turn to the alternative dispute resolution body of the seller's country, and consumers resident elsewhere keep whatever route their own law gives them. The seller's country and address are on the seller page.

What we will not do

We will not ask you to prove that the training failed, or to send anything back. A refund request inside thirty days is granted on the request alone.