Refunds and withdrawal

Last updated: 8 September 2026

The 30 day guarantee

Thirty days from the purchase, full refund, no questions, even if you watched every lesson. Write to hello@canidu.com from the address you bought with. The money goes back to the card used, usually within five working days.

The legal right of withdrawal

Consumers in the European Union have fourteen days to withdraw from a distance contract. For digital content delivered immediately, that right ends once delivery starts, but only if the buyer asked for immediate delivery and acknowledged losing the right. That is exactly what the checkbox at checkout says, and it is the only thing it does.

Our own 30 day guarantee is wider than the legal right and is given voluntarily. Using it costs you nothing and requires no reason.

Chargebacks

Ask us first. A refund takes minutes; a chargeback takes months and gives you the same money.

Partial refunds

If you bought a plan and then upgraded, a refund of the upgrade returns the difference and leaves the first plan open.